Returns & Refunds

Our returns policy for a full refund or exchange within 14 days from the date an order was received.

We kindly ask that you thoroughly check the size labels, product codes and also check for any faults before trying on.

We will not accept any items back if the hygiene sticker has been removed from the garments and if they are not in their original packaging with labels intact. All goods will be inspected upon on return.

We strongly advise that customers check thoroughly through their order upon receipt of the parcel and before use of the item for any manufacturers defects that could have possible been missed throughout the checking process.

We have a dedicated control team however in some circumstances these errors can sometimes be missed.

Refunds made for damaged/missing items can include the part of the original postage and packaging.

If you return every item from your order within the set time you will be refunded your full P&P placed from the original order. If only some of the items are returned then part of your P&P will be refunded.

If an exchange item is returned for a refund you will not be refunded any of your original postage but just the £5 for the item- refunds can be rejected at this time and we have the right to issue an exchange only for exchanges.

All customers are responsible to send items back to us if they do not suit their requirements this includes items that do not fit, not suitable, wrong item selected and incorrect sizing.

Customers must cover the full postage cost to return items back to us which will be confirmed via email on receipt and processed accordingly. (Parcel must be sent back via post only- we do not accept returns in person to the warehouse.

All parcels returned in person not via the postal service can be rejected/returned to sender/not processed). If an exchange is requested we will send the exchange item to them free of charge. A valid postage receipt must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes with us Royal Mail or any other courier service used.

You may use the original packaging if you still have them. If not please pack your items securely in any packaging material suitable. Parcel can be rejected if parcels are returned damaged due to unsecure packaging.

Full valid details must be placed within each returning package in order to be processed correctly. For example you must include a cover note stating your full name on your account, order number returned, the items from this order that are being returned and your address for any exchanges to be sent. Alternatively you can make a copy of your packing slip and highlight which items from this order you are returning and your request for a refund or exchange. Parcels can be held or rejected by the returns department and not processed if the parcels received cannot be identified by the details provided within the package. All returning request for a refund/exchange will be processed upon the receipt of your returning parcel/packet from which our processing times of returning parcels is between 3- 5 working days. We do not have any retail stores/outlets to purchase or return items to.

We do not accept returns in person- all returns made outside of the postal service will not be processed and will be rejected. All items sent back to us via post must be within the 14 days policy. 

 Exceptions / Non-Refundable Items:

Please note that sale items and gift cards are non-refundable (during our global sale events taking place across the entire website, different return guidelines may apply). However, we are delighted to offer exchanges for sale items, subject to availability, or provide a credit note for future purchases.

Return address:

As part of our return policy, we kindly ask you to retain the proof of postage and notify us of your tracking number by emailing it to:

Customersupport@belissh.com